Wipro is Hiring Multiple roles 2024

Job opportunities are available at Wipro for Multiple roles including Associate, Officer, and Senior Officer positions. Any Graduated Students are eligible. Further details for eligible and interested candidate Provided below.

Job Description

Details about Wipro Role
Job Description
Required Skills and Competencies
Behavioral Competencies in Wipro
How to Apply for Wipro

Details about Wipro Role :

Company Website : www.wipro.com

Position : Multiple roles including Associate, Officer, and Senior Officer positions.

Qualification : Any Graduate

Batches : Any Batches

Job Location : Pan India

Experience : Freshers / Experience

Salary : Not mentioned

Last Date : As soon As Possible

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Job Description :

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs(Service-Level Agreement)

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries :

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and

Cognizant Recruiting : Process Specialists

Required Skills and Competencies :

Functional Competencies/ Skill

Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent

Foundation
Competent
Expert
Master
Deliver
- Process
- Self- Management

Foundation : Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent : Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert : Applies the competency in all situations and is serves as a guide to others as well.

Master : Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization

Deliver :

1) Process : No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2) Self- Management : Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Behavioral Competencies in Wipro :

Collaborative working
Problem solving and decision making
Attention to Detail
Execution Excellence
Client (Internal) Centricity
Effective Communication

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How to Apply for Wipro :

Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.

Apply Link: Click here