Phone Pe is hiring freshers for the post of Customer Experience Specialist, Stock Broking. A Student from Various disciplines can apply for infosys recruitment
Details About Phone Pe Recruitment Drive 2024 :
Company : PhonePe
Job Role : Customer Experience Specialist, Stock Broking.
Qualification : Any Graduate
Batches : 2021/2022/2023/2024
Job Location :Bengaluru, Karnataka
Experience : Fresher
Last Date :As Soon As Possible
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About the role :
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities for the Post :
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal Candidate Should :
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritise, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
0 – 2 years of work experience in a customer facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits :
Your lunch is on us!
5 day working week (2 rotational week off)
How To Apply for the Role :
Eligible candidates apply for this PhonePe Drive in online by following the below link. All Interview details will be shared via email.
Apply Link: Click Here
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| Jobs By Location | Jobs By Batch | |
|---|---|---|
| Bengaluru | 2018 Batch | |
| Hyderabad | 2019 Batch | |
| Chennai | 2020 Batch | |
| Pune | 2021 Batch | |
| Mumbai | 2022 Batch | |
| Delhi | 2023 Batch | |
| Noida | 2024 Batch | |
| Gurgaon | 2025 Batch |
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