Job Description of Springworks :
Company : Springworks
Job Role : Customer Support Intern
Qualification : Any Graduate
Batches : 2022/2023/2024
Job Location : Remote
Experience : Fresher
Last Date : ASAP
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Responsibilities :
- Be a customer champion, resolving issues and answering questions about Springworks’ products via phone, email, or chat.
- Troubleshoot and resolve customer issues with patience and professionalism.
- Educate customers on product features and functionality, empowering them to make the most of our offerings.
- Document customer interactions and feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address customer needs and enhance the overall customer experience.
- Be solution-oriented and consultative in your approach and communicate clearly and effectively.
- Create support documentation to templatize common and recurring questions.
- Help Customer Success Managers with account-level tasks including updating customer financial information, name changes, and GST changes, and also informing other internal teams of any escalated issues.
- Handle L1 level escalations that might require in-depth understanding of how our products and services work.
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Benefits :
- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free.
- Tele doctor consultations with 15 different specialities for you and your family members including Mental Health.
- Learning & development budget ( Up to Rs. 21,000/-).
- Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how you want to use this. Yours to keep.
- Inverter for power backup (Rs 18,000) for any power issues – generally covers the full house.
- Additional Monitor (Rs 6,000) – yours to keep to be a pro case analyst.
- Work from anywhere – no location preferred. We have people working from 85 different cities in the country. Truly India. You can even work from a beach, hill or just a city.
- Earn EngageWith points for recognitions from team members, and special events like anniversaries and birthdays, which can be redeemed for various rewards and recognitions.
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Your First Month As a Support Superhero:
- Weeks 1 & 2: Learn the ropes of our communication style and the power tools we use to keep everyone connected. Get familiar with our products, tackling 10 customer inquiries daily.
- Weeks 3 & 4: Delve deeper into insufficiency tracking and aim to close 30 tickets per day. Gain a solid understanding of support operations and work towards closing 50 tickets daily.
- Week 5: Unleash your independence! Handle customer emails like a pro, and contribute to clearing the team’s bucket.
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About Springworks :
At Springworks, we’re on a mission to revolutionize the world of People Operations. With our innovative tools and products, we’ve already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years. But what sets us apart? Let us introduce you to our exciting product stack:
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SpringVerify: Our B2B background verification platform
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EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
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Trivia: Fun remote team-building! Real-time games for strong bonds.
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Albus: AI-powered workplace search and knowledge bot for companies.
How to apply for costumer support Intern:
Eligible candidates apply for this Wipro Drive in online by following the below link. All Interview details will be shared via email.
Apply Link : Click Here
Join our Telegram group: Click here
Follow us on Instagram: Click here
| Jobs By Location | Jobs By Batch | |
|---|---|---|
| Bengaluru | 2018 Batch | |
| Hyderabad | 2019 Batch | |
| Chennai | 2020 Batch | |
| Pune | 2021 Batch | |
| Mumbai | 2022 Batch | |
| Delhi | 2023 Batch | |
| Noida | 2024 Batch | |
| Gurgaon | 2025 Batch |
Eligible candidates apply for this Cognizant Drive in online by following the below link. All Interview details will be shared via email.
Apply Link : Click Here
Join our Telegram group: Click here
Follow us on Instagram: Click here
Siemens is Hiring for Product Engineer | 2024
| Jobs By Location | Jobs By Batch | |
|---|---|---|
| Bengaluru | 2018 Batch | |
| Hyderabad | 2019 Batch | |
| Chennai | 2020 Batch | |
| Pune | 2021 Batch | |
| Mumbai | 2022 Batch | |
| Delhi | 2023 Batch | |
| Noida | 2024 Batch | |
| Gurgaon | 2025 Batch |