Work From Home Opportunity in Rack Space

Work From Home Opportunity in Rackspace Technology for the role of Systems Operations Administrator I – Windows. Any Graduated Students are eligible. Further details eligible and interested candidate read below.

Table :

Details About Work From Home
About Rackspace Technology
Job Description
Required Eligibility for the Work From Home Job
Person Specification Skills
Required Technical for Rack Space Technology
Apply Link for the Job

Details About Work From Home :

Company Website : www.rackspacetechnology.com

Position : Systems Operations Administrator I – Windows

Qualification : Any Graduate

Batches : Any Batches

Job Location : Work From Home

Experience : Fresher/ 0-2years Experience

Salary : Not mentioned

Last Date : As soon As Possible

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About Rackspace Technology :

We are the multi cloud solutions experts. Combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Description :

Systems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets. They are responsible for managing the Rackspace’s global support ticket queues and first line resolution to issues in scope. They are expected to display good judgment in decisions they make, creating and maintaining customer loyalty by going above and beyond the customer’s expectation.

As a Systems Operations Admins you will play a key part in resolving and, when required, escalating technical issues for customers via phone and ticketing.

You will act as a positive role model for colleagues within your team, striving to live the Rackspace Core Values.

Required Eligibility for the Work From Home Job :

Key Accountabilities :

Initial investigation and resolution of technical requests and monitoring alerts.
Phone resolution for issues in scope of role and in accordance with team playbook guidelines
Takes ownership and works on intra-team escalations (phone/ticket)
Escalates support requests according to escalation procedures
Second rollover point for inbound customer calls
Incident management (identification, assist in managing and escalation)
Ad hoc queue management
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above

Key Performance Indicators :

KPIs Include (not limited to)

80%: Ticket & Phone Contribution: Standard day to day will be spent in normal workflow: Working as a team to serve our customers means that we are all contributing towards this goal.
20%: Other duties assigned by leadership team (e.g knowledge base / process improvement, career development).
Contribute to Fanatical Experience: Feedback received by customers showing their appreciation of the Fanatical Support you have directly provided or influenced

Person Specification Skills :

Previous experience working in a related field or educated to degree level or equivalent.
Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills.
Strong verbal and written communication skills.
Strives or performance improvements in oneself and peers.
Leads by example and motivates team members.
Organizational skills with the ability to provide quality at pace.
Ability to work at a team level as well as an individual level.
Ability to interact confidently with more senior / skilled areas of the business.
Able to communicate constructive feedback effectively.
Ability to adapt to changing business / technology requirements.

Required Technical for Rack Space Technology :

Basic troubleshooting knowledge, specializing in Enterprise Windows OS.
Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands.
Basic understanding of OS specific webhosts and database technologies (e.g. MSSQL / IIS).
Intermediate understanding of SSL & DNS
Intermediate understanding of Active Directory.

Apply Link for the Job :

All interested and eligible candidates can apply for Rack Space Technology Career online by the following link as soon as possible.

Apply Link : Click here